Npower is an energy company in the United Kingdom with over five million customers who it serves. With such a huge number of customers under its service, it makes it one of the Big Energy companies in UK. It is also known for offering cheap energy to its clients. You can contact npower through their contacts which include 0800 073 3000 or 0843 770 5016. These contacts are active during weekdays from 8am to 8pm. On Saturdays, these contacts will be active from 8am to 6pm in the evening. With the two numbers provided, the former is the free one for npower. As it currently stands, Npower offers some of the most affordable deals in the energy market.
Whenever you call these numbers, there is an agent who is waiting to attend to all your needs. If you encounter any challenge, don’t hesitate to call them and they will sort it out for you.
What to do before you contact npower
One of the best way for you to reach out for Npower is through telephone. There are other options such as mail or even post. It could take some time before someone gets back to your email for a replay. For this reason, you only need to take your phone and reach them through the quickest way. To make it easy for them to take care of your issue, take your time to prepare your call. Ensure that you have the items below ready;
First, if you have been a member and their customer, then ensure that you have your account number. Meter readings is also important to have before someone picks up your call. If you haven’t been their customer but interested to know more about their services, then there are a number of things you should have. These include your postcode, phone, home address right before you make the call.
Second; it might also come in handy having information about your home. This include some details concerning a number of features visible in your home. For instance, the extent of insulation is some of the information that you should have. Having details about the type of boiler that you have installed in your home is also important.
Once you make the call
Once you have gathered all the necessary information, then you are ready to make the call. When calling, Npower will give you a number of options concerning the kind of service that you seek from them. Before acting, listen to all the instructions given before making your selection. Once you make your selection, they will direct you to the right department.
Their representative will be more than happy to ensure that all your needs have been met. They will happily take you through some of the tariffs offered at Npower. They will assist you in making your home to be energy efficient with their expertise.
Steps to take if paying energy bills is an issue
Once you have noticed that paying your bills is a problem, you should use the Npower contact number to contact them. This applies if you are their customer. Whenever you make the call, a customer care representative will request some information from you concerning the bill. They will then take you through step by step on how to overcome your circumstances. Once you talk to them, paying your future bills will also become easy.
If moving from your current home, what must you do?
If you are planning to move away from your home, there are a number of things you must do to make it easy. First, you need to ensure that you make the call ten days before your planned day of moving. Using the customer care service number, call them and give them all the details they may want about your move. Some of the things they might require from you include your new home address, information about your account, the day you will stop being responsible for your former home address.
Ways your meter readings can be spent to Npower
If you want to send your meter readings, there are a number of ways that you can do this. One, you can use their automated contact number which will give you details on how to do that. Second, you can install the Npower app which will make easy to send your readings. You can also access your account and enter the readings as required.
One of the European energy groups known as Innogy group is the one that owns Npower. In the UK energy, this is the only company which has triple certification. This involves certification in management of energy, water and waste. Npower has employed an average of 11,500 workers.